AI Chatbots
Virtual Assistants (EN)
This is an introduction to Tilde virtual assistants. Here you will find helpful information on how to get started, from the basics to more advanced features for developers.
Basics
Work with virtual assistants
Getting Started
- How to create the beginning of a virtual assistant
- How to add a new state
- How to add a new topic
- How to add a transition
- How to add a new state along with the transition
- How to change the transition location in a scenario
Scenario and Dialogue
Intents and Entities
- How does the intent detector work?
- How much data do I need to train the Intent Detector?
- How long does it take to train intents
- Unrecognized question processing
- How to autogenerate text
- Training view “Unrecognized questions”
Outputs and Formatting
- Adding an output
- Formatting virtual assistant’s outputs
- How to add a link
- How to change a link to one word?
Actions
Knowledge Base and Automatic Text Generation
- Automatic text generation
- Function “generateanswer”
- The training view “Knowledge base”
- Categories
- Knowledge test, prompt
- Data quality in files. Knowledge base
- Good Document for Knowledge Base
- Recommendations for creating prompts
- The training view "Prompts"
- Unanswered questions
Conversations and Analytics
Testing
Settings and Configuration
- Fullscreen Webchat
- Accessibility
- How to teach an assistant to provide answers in multiple languages
- How to localize the virtual assistant
Data Collection
For Developers
Troubleshooting
- Text displays differently
- The button in the menu doesn't work when scrolling the conversation back and clicking it again
- A virtual assistant displays multiple answers from different states
- The virtual assistant does not detect the intent in the user's message
- Why a virtual assistant doesn't respond, although detects the intent correctly
- Intent confidence level changed from high to low
- Why a virtual assistant detects the intent, even if there are no such words and meanings in the intent examples
- A virtual assistant sometimes answers and sometimes does not
- The virtual assistant gives the wrong answer
- How to hide a part of the scenario from a user
- How to know if a virtual assistant detects the intent correctly
- Worktime configuration function