A virtual assistant sometimes answers and sometimes does not
Often, a conversation does not move forward if the intent is not detected, even if it seems that the virtual assistant has all the data about the intent. There are two reasons:
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The existing intent examples in virtual assistant knowledge are incomplete. The solution: add new examples to the intent.
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Intent from the user input text may not be detected if there are many similar intents in the virtual assistant knowledge, such as, for example, four different intents about the address. (address of the company, address of branch 1, address of branch 2, address of branch 3). When analyzing the user's input about the address, the intent detector has four very close options to divide the results, so the confidence rate for each of them is low. The solution: make one intent about the address and distinguish different branches by entities.
To understand what happens in the mind of a virtual assistant, see the information in the Conversations analysis window.