AI Chatbots

The virtual assistant does not detect the intent in the user's message

If a virtual assistant is trained to detect the intent "How are you?", but a user asks a similar phrase with minor differences, such as “Hello, how are you today?” - the phrase might not be detected. The solution: add this new statement as an example to the existing intent.

The virtual assistant will learn it and recognize similar messages in the future.

You can check how the intent detector detects the intent of a particular phrase or entity with the Intent detector test in the Intents view.

• Type the phrase you want in the text field and click Test.
• The window displays intents and detected entities.