AI Chatbots

Adding an output

Output is a virtual assistant's response message for a user that appears in the text, buttons, images, and other ways. Any unit of text for displaying to the user on the screen must be composed.

You can see all outputs in the training view Outputs. Each output has its identifier. In this view, you can easily browse data and change output values. All outputs can be exported to one .json or .xlsx file and imported into the same formats.

There are three ways to add outputs:

1. Create them in the view Outputs;
2. Create them in the training view Scenario;
3. List them in an Excel table and import them into the view Outputs.

Adding a new output in the view Outputs

1. Open the training view Outputs.
2. To add a new output, click Add. The new output adding window appears on the right side of the screen.
3. In the Output value field, write down the output text that you want to display to the user.
4. Click Save and close. The new output with an identifier appears in the list of outputs.
5. For the changes to take effect, click the Publish button in the upper-right corner of the view.

Adding a new output in the view Scenario

1. Open the training view Scenario.
2. Open the state or transition to which you want to add the output. Add an action.
3. In the Output value field, write down the output text.
4. Click Save and close.
5. For the change to take effect, click the Publish all button in the upper corner of the scenario. The output added in the scenario will also be appear in the Outputs view.

Adding outputs from the table

1. List all the required outputs in Excel. In the first column, specify the output identifiers; in the second, write outputs.
2. On the Virtual Assistant Management site, open the training view Outputs.
3. Click Import and choose one of the following: replace - all existing output data will be lost and replaced with the table data; add - the new outputs will be added to existing data.
4. Click Save and close.