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Website translation

Troubleshooting

The language selector is not displayed​

Make sure you have added an element with class="website-translator" to your page.

Website translator doesn't load and shows Error​

In your internet browser, open Developer Tools > Console and find the error. Verify that the WebsiteTranslator.Options.api.clientId value in your integration code matches the one generated on the Website Translator platform.

Failed to load resource: The server responded with a status of 404 () Not found error

Find the clientId on Tilde Website Translator platform: Find clientid

My website is not being translated​

Language Not Detected

Ensure your HTML includes a correctly defined lang attribute specifying the language using ISO 639-1 codes (optionally with ISO 3166-1 country codes).

Content Loading Issue

Verify that the website's content has fully loaded before initializing the Website Translator. Consider using appropriate loading indicators or events to synchronize the process.

$(document).ready(function() {
    ...
    WebsiteTranslator.Initialize()
})
Tip

To optimize performance on static websites, place the Website Translator configuration script at the end of the body tag.

I get error when selecting language​

This error might occur if the domain associated with your website isn't correctly configured on the Tilde Website Translator platform. Remember, you need to add each subdomain separately. For example, include "https://www.example.com," "https://example.com," and "https://subdomain.example.com" as individual entries.

Error: error wrong domain

Add multple domains in Settings on Tilde Website Translator platform: add multiple domains

Missing Content in Translation Editor​

Make sure you open/view all the menus, forms and other dynamic content when translating your web page otherwise they won't be translated and saved to the database for editing. Wait for the translation to finish before closing the page.

I'm encountering other issues​

Please refer to Reporting issues.